Shipping Information
At MeowGoodsShop, we deliver happiness to your feline friends as quickly as a cat pouncing on its favorite toy!
Order Processing Time
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options & Delivery Times
- Standard Shipping (€12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping: Available for orders over €50, shipped via EMS with delivery in 15-25 business days after dispatch
Note: We currently ship worldwide except to some Asian countries and remote regions. Shipping times may vary during peak seasons or due to customs clearance.
Returns & Exchanges
We understand that sometimes even the purr-fect product might not suit your feline’s fancy. Our return policy is designed to be as flexible as a cat’s spine!
Return Policy Overview
- Return Window: 15 days from the delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Proof of Purchase: Original receipt or order confirmation required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Cat hygiene and care products (brushes, opened litter boxes, etc.)
- Anti-parasitic products (pipettes, collars, etc.)
- Opened food products (cat food, treats)
Return Process
- Contact Us: Email [email protected] with your return request using the template below
- Authorization: Our team will send return authorization and shipping instructions
- Pack Carefully: Package the item securely (like you’d protect a kitten!) with the return form
- Ship It: Send the package to the provided address (return shipping costs are your responsibility unless we made an error)
- Inspection: We’ll inspect upon receipt and process your refund or exchange
Refund Details
- Processing Time: 3-5 business days after approval
- Method: Refunded to your original payment method
- Amount: Purchase price minus original shipping costs (unless defective)
Exchanges
Want a different item from our shop? We’d be delighted to help!
- Follow the standard return process
- Clearly indicate the desired exchange item in your email
- Price differences will be adjusted via refund or additional payment
Return Request Template
Subject: Return Request – Order #[order number]
Hello MeowGoodsShop Team,
I would like to return an item from my order #[order number] placed on [date].
Item(s) to return:
- [Product name]
- [Product code if available]
- [Quantity]
Reason for return: [Please specify: wrong size, defective product, change of mind, etc.]
Would you like a refund or exchange? [Specify here]
I confirm the item is in its original condition, unused and with intact packaging.
Best regards,
[Your full name] [Your account email] [Your phone number]Need Help?
Our team is ready to assist with all the enthusiasm of a cat chasing a laser pointer!
Contact us at [email protected] or visit us at:
MeowGoodsShop86 Rue Glaize
Montpellier, FR 30143
Thank you for trusting MeowGoodsShop for your feline companion’s happiness! 🐱